Delivery & Returns

Delivery and Returns

We offer only domestic (UK) shipping. For domestic UK shipping all items are sent out via Royal Mail First Class post, except our Snuggle Sacks and Pet Beds.  These are shipped via Hermes once the order is ready to ship. Please note on average orders take 1-3 days to be ready to ship, there are some items that can take up to 21 days to be ready to ship.  Delivery means your item(s) will be sent when ready but does not guarentee them shipping immediately.  

**For any customers in the USA and within the EU, please contact us with the details of the product(s) you are interested in.  We can arrange shipment to these locations**

Items purchased online are exchangeable for alternative sizes within 14 days of receipt as long as they are in an unused condition and in their original packaging, or a refund of the product cost if they are returned within 7 days of recipet.

If you wish to return an item, please email returns@designerpets.co.uk to request a returns form. Returned goods should be returned by recorded or registered post, to the address supplied in the return documents, as we cannot be held responsible for losses on the postal system.  If your item is deemed to be faulty, you will be offered a full refund.

Please note that postage costs are not refundable.

 

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